← INTERSECTION16 Conference Copenhagen, June 9-10, 2016

Neal Oswald


Digital Process Management - Using Inline Client Experience Analytics to Execute Transformational Change

Friday, June 10
9:30 – 10:15

Neal Oswald
Co-Founder, Wanilah Advisors

Today's digital world requires a relentless focus on the client. Those who don't have this focus are quickly being replaced by new start-ups and innovators. Digital process management measures the inline client experience on an End to End basis to focus management attention, change the dialogue and fix what matters to the client. Delegates will learn how to apply analytics and insight to drive transformational change to compete in a digital world.